The call centre diaries, part 2: performance review
The call centre diaries, part 1
The Call Centre Diaries will be a semi regular series detailing my experiences as a precarious worker. To kick things off I’m going to share my experiences of working at Manpower, a major UK recruitment agency. Hopefully this won’t just touch on my experiences as a worker but also how the environment fostered in the kind of companies that thrive in economies structured around temporary contracts is adversely affecting the lives of both their own workers and the unemployed they are supposed to be finding work for.
It makes us sick: notes on affective labour, sanity, and post-Fordism
A slightly polished version of a short talk for a panel discussion on post-Fordism and mental health with Hannah Black and Mark Fisher, as part of Auto Italia South East's Immaterial Labour Isn't Working 2013 event series.
We have ways of making you talk!
Review Article Hotlines: Call Centre, Inquiry, Communism (Duisburg: Kolinko, 2002).
Off the clock
863-AIDS
An account of working on an HIV-aids helpline in San Francisco.
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